Returns & Exchanges

Thank you for reaching out to Red Poppy Bee! We're a small, dedicated team doing our best to respond quickly, so we appreciate your patience.

FAQ

Shipping & Delivery, Return & Exchange

Please note: order processing may take up to 2 days. After it ships, your order will be delivered via your selected delivery method. 

USA SHIPPING

Great news: We offer free shipping within the continental U.S. — automatically applied during checkout.

Standard shipping - UPS or USPS/Arrives in 6-8 business days

Economy shipping - UPS or USPS/Arrives in 6-8 business days

Three Day - UPS or USPS/Arrives in 3 business days - note : carrier delays possible

One Day - UPS or USPS/ Arrives in 1 business day - note : carrier delays possible

Note: Shipping options may vary based on the delivery address.

Shipping to P.O. Boxes & Military Addresses

Currently, we do not ship to P.O. boxes or APO/FPO military addresses.

Shipping to Alaska, Hawaii

For deliveries to Alaska and Hawaii, select Two Day or Next Day air services for expedited delivery.

Expedited Shipping & Order Processing Time

Need something quickly? If you place your order before 2 PM ET Monday to Friday (excluding holidays), we begin processing the same day. If you place it after 2 PM ET, we begin processing the next business day. We process all expedited orders within 1 business day, after credit card verification.

Delivery Policy

If you refuse delivery of your order, it will be returned to our distribution center and you will receive a refund for the merchandise and tax paid. Shipping charges are nonrefundable.  We do not require signatures for delivery.

INTERNATIONAL SHIPPING

We ship to the following countries and territories from redpopopybee.com:

Australia, Canada, Hong Kong, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, United Arab Emirates, United Kingdom, Australia, New Zealand

Expansion of International Shipping Zones

As we expand our services to new international regions, we are committed to providing a seamless and transparent shipping experience for our global customers. We are excited to announce that we are working diligently to open additional shipping zones soon.

Duties, Taxes & Shipping Charges

Duties and taxes are calculated based on the items ordered, shipment destination, and the value of the purchase. If duties and taxes are charged at checkout, they will appear as a separate line item if they are not already included in the product price. Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility. It will be noted at checkout for full transparency before you place order.

Itemized Shipping Costs

Your full cost quote may include the following charges:

  • Duties: the amount charged by the country for an individual item
  • Taxes: the Value Added Tax (VAT) charged by the country
  • Freight: transportation costs incurred by the carrier
  • Fuel: the additional charge incurred by the carrier to account for an increase in fuel charges (percentage of freight)
  • Insurance: the amount for insuring the package
  • Brokerage: the amount charged by the broker to clear customs
  • Disbursement: the amount charged by the carrier to disburse the costs to the country
  • Other Fee(s): the transaction fee and any additional costs that may be incurred (e.g., rural-area charges, extra fees for a particular country, etc.)

Customs Clearance

We make every attempt to minimize the potential impact of delays. However, please note that international shipments may be subject to customs clearance procedures that may cause delays in delivery estimates. 

Terms & Conditions

  • Gift packaging is not available for international orders

Privacy Policy

Please note: repoppybee.com is hosted in the United States and is intended for users in the U.S. If you are accessing the website from the European Union, Asia, or any other region with different laws governing personal data collection, use, and disclosure, please be aware that by continuing to use the website, which is governed by U.S. law, this Privacy Policy, and our Conditions of Use, you are transferring your personal information to the United States and consenting to that transfer.

RETURN SHIPPING FEE

Please note that a return shipping fee will be charged to the customer for returns. The fee will be deducted from your refund amount.

RETURN POLICY

You will receive an email confirmation once we receive your return, and you can expect your refund within 14 business days of that communication — issued in the form of the original payment. Please allow 1 to 2 billing cycles for your account to be credited. We are unable to process exchanges for international orders.

Items Eligible for Return

Merchandise must meet our requirements for return:

  • Full-price and sale items in their original condition, with all tags attached, may be returned for a full refund or exchanged within 30 days of delivery
  • Final-sale items cannot be returned or exchanged
  • Worn, altered or washed items cannot be returned or exchanged
  • In-store purchases cannot be returned or exchanged at redpoppybee.com
  • We reserve the right to deny a refund if returned merchandise does not meet our requirements

REFUNDS

You will receive your refund in the original form of payment. Once we receive your return, we will send you an email confirmation and process your refund within 14 business days. Your bank may require additional time to post this transaction to your account. Please allow 1 to 2 billing cycles for your account to be credited.

EXCHANGE

For your convenience, we offer free exchanges within the continental U.S within 30 days of delivery.

To start your exchange, please fill out the form above and enter your order number, email, billing zip code, and the item number of the product you wish to exchange. Once your exchange is approved, you will receive a prepaid shipping label to print. Next, package your item(s) and your packing slip. Once we receive your return, we will ship the exchange item to your shipping address. Need any additional assistance, contact customerservice@redpoppybee.com.

SHIPPING ERRORS & DAMAGED PRODUCTS

Your satisfaction with your order is our top priority. In the unlikely event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace it or offer a full refund at our expense within 30 days of the purchase date. Red Poppy Bee will provide a prepaid UPS or USPS shipping label to expedite returns within the U.S. To start your return or exchange, please fill out above form. Customers using a third-party shipping service are responsible for any duties, taxes, and shipping costs that may occur. Red Poppy Bee is not liable for any damages, lost items, or packages handled by a third-party shipping service.

Fill out form and submit to check your order status or to return an item

Fill Out Form To Check Your Order Status/ To Return/ To Exchange

Fill out above form and submit

Order Status

To check the status, please enter your order number, email, and billing zip code in the form above.

Please note: order processing takes 1-3 business days. You will receive a confirmation email when it ships. After it ships, your order will be delivered via your selected delivery method.

Review Your Order History

If you’re a registered customer, you can review your past orders. Only orders that you made while logged into your account will be traceable.

Visit My Account

Modify or Cancel an Order

Orders can be cancelled within 30 minutes of being placed.

After that, your order will begin processing, and can no longer be changed. Please note, we are unable to add or make changes to the items in your order.

Returns

You have 30 days from the date of purchase to return an item. To be eligible for a return, your item must be unused and in the same condition that you received it, along with the original packaging.

Initiating a Return

To start your return, please fill out above form and enter your order number, email, billing zip code. Once your return is approved, you will receive a prepaid shipping label to print. The return shipping fee will be specified during the return process.

Exchange

For your convenience, we offer free exchanges within the continental U.S within 30 days of delivery.

Initiating an Exchange

To start your exchange, please fill out the form above and enter your order number, email, billing zip code, and the item number of the product you wish to exchange.